Trash
The Trash page acts as a recycle bin for deleted items, allowing you to recover accidentally deleted content.
Admin Access Required
Trash management requires Tenant Owner or Admin role.
Accessing Trash
Navigate to Admin > Trash in the sidebar.
What Goes to Trash
When you delete certain items, they're moved to Trash instead of being permanently deleted:
| Item Type | Description |
|---|---|
| Company Assets | Brand files, logos, documents |
| Production Files | Scripts, storyboards, schedules |
| Review Videos | Uploaded video drafts |
| Invoices | Deleted invoice records |
Trash Overview
The Trash page shows:
- All deleted items
- When they were deleted
- Who deleted them
- Original location
- Days until permanent deletion
Retention Period
Items in Trash are kept for 30 days before permanent deletion.
WARNING
After 30 days, items are automatically and permanently deleted. This cannot be undone.
Filtering Trash
By Type
Filter to see specific item types:
- All Items
- Assets
- Production Files
- Videos
- Invoices
By Date
Filter by deletion date:
- Last 7 days
- Last 14 days
- Last 30 days
Search
Search for specific items by name.
Restoring Items
To recover a deleted item:
- Find the item in Trash
- Click the Restore button
- Item returns to its original location
Bulk Restore
To restore multiple items:
- Select items using checkboxes
- Click Restore Selected
- All selected items are restored
Where Restored Items Go
Items return to their original location:
- Assets → Company Assets
- Production files → Original project
- Videos → Original project's Review Videos
- Invoices → Original project's Invoices
Permanently Deleting Items
To remove items before the 30-day period:
- Find the item in Trash
- Click Delete Permanently
- Confirm deletion
DANGER
Permanent deletion cannot be undone. The item is gone forever.
Bulk Permanent Delete
- Select items using checkboxes
- Click Delete Selected Permanently
- Confirm deletion
Empty Trash
To permanently delete everything:
- Click Empty Trash
- Review the warning
- Confirm to delete all items
Best Practices
Before Deleting
- Confirm you want to delete the item
- Consider if anyone else needs it
- Download a backup if important
Regular Cleanup
- Review Trash periodically
- Restore anything deleted by mistake
- Permanently delete items you're sure about
Data Recovery Window
- Act within 30 days to restore items
- Don't rely on Trash for backups
- Keep separate backups of critical files
What Cannot Be Recovered
Some deletions bypass Trash and are immediate:
- User accounts (deactivated, not deleted)
- Companies (soft delete, contact support)
- Projects (soft delete, contact support)
Contact support for help with these items.
Storage Impact
Items in Trash still count toward your storage limit until permanently deleted or after the 30-day period.
Free Up Space
Empty Trash to reclaim storage if you're near your limit.
Common Questions
Why is my item not in Trash?
- It may have been permanently deleted
- It might be a type that doesn't use Trash
- The 30-day period may have passed
Can I extend the retention period?
The 30-day period is fixed. Download important items before they expire.
Who can access Trash?
Only Tenant Owners and Admins can view and manage Trash.
Can I see who deleted an item?
Yes, the Trash shows which user deleted each item.
Troubleshooting
Can't Find Deleted Item
- Check the filter settings
- Search by item name
- Verify it wasn't permanently deleted
- Check if 30 days have passed
Restore Not Working
- Check the original location still exists
- Verify you have permission
- Try refreshing the page
- Contact support if issue persists
Storage Not Decreasing
- Remember Trash items count toward storage
- Permanently delete items to free space
- Wait for system to update (may take a few minutes)