Subscription Management
Manage your MyStudio subscription, view usage limits, and configure billing options.
Admin Access Required
Subscription management requires Tenant Owner or Admin role.
Accessing Subscription Settings
Navigate to Admin > Subscription in the sidebar.
Subscription Tiers
MyStudio offers four subscription tiers:
| Feature | Free | Starter | Freelancer | Studio |
|---|---|---|---|---|
| Clients | 1 | 5 | 15 | Unlimited |
| Team Members | 1 | 3 | 10 | Unlimited |
| Active Projects | 1 | 10 | 50 | Unlimited |
| Storage | 1 GB | 10 GB | 50 GB | 200 GB |
| Video Reviews | 5 | 50 | 200 | Unlimited |
| Custom Branding | No | Yes | Yes | Yes |
| Custom Domain | No | No | Yes | Yes |
| Priority Support | No | No | No | Yes |
Current Usage
The subscription page shows your current usage with progress bars:
Usage Metrics
- Clients - Active client companies
- Team Members - Staff users in your portal
- Projects - Active and completed projects
- Storage - Files, assets, and videos stored
- Video Reviews - Review videos uploaded
When approaching limits, you'll see warnings to help you plan ahead.
Billing Interval
Choose your billing frequency:
Monthly Billing
- Pay each month
- More flexibility
- Cancel anytime
Annual Billing
- Pay once per year
- Save up to 20%
- Locked-in pricing
Toggle between monthly and annual on the subscription page to see pricing differences.
Changing Your Plan
Upgrading
- Click Upgrade Plan
- Select your new tier
- Review pricing and features
- Confirm upgrade
What happens on upgrade:
- New features available immediately
- Prorated billing for the current period
- Higher limits take effect instantly
Downgrading
- Click Change Plan
- Select a lower tier
- Review what you'll lose
- Confirm downgrade
Before Downgrading
Ensure your current usage fits within the new plan's limits. You may need to reduce clients, team members, or storage first.
What happens on downgrade:
- Takes effect at next billing cycle
- Keep current features until then
- Receive confirmation email
Storage Add-ons
If you need more storage without upgrading:
- Click Add Storage
- Select additional GB (10GB, 50GB, 100GB)
- Review pricing
- Confirm purchase
Add-ons are billed monthly and can be removed anytime.
Managing Billing
Payment Methods
- Click Manage Billing
- Opens Stripe billing portal
- Update card or payment method
- View payment history
Invoices
- Download PDF invoices
- View past payments
- Update billing address
Billing Contact
Configure where invoices are sent:
- Go to Portal Settings > General
- Update Billing Email
Cancelling Your Subscription
If you need to cancel:
- Click Cancel Subscription
- Tell us why (helps us improve)
- Review what happens after cancellation
- Confirm cancellation
What Happens After Cancellation
- Continue using until period end
- Data preserved for 30 days
- Can reactivate within grace period
- After 30 days, data may be deleted
Reactivating
If you cancelled but want to come back:
- Return to Subscription page
- Click Reactivate
- Choose a plan
- Resume where you left off
Early Adopter Pricing
Early adopters may have access to special lifetime pricing:
- Locked-in rates
- Grandfathered features
- Special terms
Check your subscription page for early adopter status.
Subscription Status
Your subscription can be in these states:
| Status | Meaning |
|---|---|
| Active | Everything is working normally |
| Trialing | Free trial period (if applicable) |
| Past Due | Payment failed - update your card |
| Cancelled | Will end at period close |
| Unpaid | Payment issues - contact support |
Common Questions
When do usage limits reset?
Limits are concurrent, not monthly. You can have up to X clients at any time, not X new clients per month.
Can I get a refund?
Contact support within 7 days of purchase for refund requests.
What happens if I exceed limits?
You'll see warnings before reaching limits. Some features may be restricted until you upgrade or reduce usage.
Is there a free trial?
The Free tier lets you try MyStudio with limited features. Upgrade when ready.
Can I switch from monthly to annual?
Yes! Switch anytime from the subscription page. Annual billing saves you money.
Getting Help
For billing questions:
- Email: billing@mystd.io
- Use in-app support tickets
- Check FAQ for common issues